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Incident Manager |EG| Job Stage 3
Incident Manager |EG| Job Stage 3
at Afro group Full Time
Job Description
Single point of contact (SPOC) for all Incident Management escalations towards customer.
Manage contractors, Field maintenance, Back Office Engineers during incidents to restore service within agreed SLA.
Ensure Incident management activities are dealt with in a controlled and balanced manner with emphasis on restoring impacted customer services as quickly as possible.
Ensure major incident reporting is completed and submitted to management within twenty four hours of any major incident occurring on the network.
Salary
Competitive
Monthly Based
Due Time
KPIs
medical insurance
transportation
Job Overview
Job Posted
1 week ago
Job Type
Full Time
Job Role
Engineer
Education
Bachelor's or equivalent level.
Experience
1 years
Country
Egypt
State
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City
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