We Offer
- We offer an exciting job opportunity to be part of the world’s largest container shipping company.
- A challenging business environment, characterized by high pace.
- The opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.
- You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.
- This is a dynamic position, operating in both a domestic and international environment.
- Diverse international career opportunities
- A culture valuing and driving collaboration, personal development and open dialogues
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs & clarify information
- Provide product and service information to customers.
- Routing inbound calls to the appropriate resources
- Seize opportunities to upsell products when they arise
- Ensure feedback from the customer to further improve the customer services.
- Build sustainable relationships and engage customers by taking the extra mile
- Provide customers information packages on products or services.
- Take full responsibility and end-to-end ownership of customer shipments.
- Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.
- Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders.
- Engage in constructive issue resolution. This includes dealing with escalations and complaints.
- Address root causes and seek continuous improvements.
- Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
- Thinking out of the box and with focus on providing solutions.
- Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.
- Actively work together with colleagues within and beyond functions and locations.
- Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
- Display accountability for customer satisfaction, by owning and, managing customer facing activities.
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Strong interpersonal and communication skills.
- Passion for Customer Service..
- Pro-active person with a service oriented mindset.
- Dedicated, Decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Able to work under pressure.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient and effective.
- An excellent team player.
- Good moral compass and ability to work by the Company’s values.
- Fluent in English and Arabic (written and oral).
- Excellent Written and Verbal skills with people at all levels across the organisation in English.
- Ability to handle stressful situation appropriately
- Knowledge of customer service practices and principles
