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Refund & Policy

Welcome to Tozeef! This comprehensive policy outlines our refund, revenue share, and payroll terms for our freelance platform, as well as the provisions for our SaaS platform. Please read this policy carefully before engaging in any transactions or using our services. By using our platform, you agree to comply with these terms.


1. Refund Policy:

For Subscription Payments:

Refunds for subscription payments are subject to the terms of the subscription plan you've chosen.


- Monthly Subscriptions: You can request a full refund within the first 30 days of your subscription.

- Annual Subscriptions: You can request a full refund within the first 14 days of your annual subscription.


To request a refund, contact our support team within the specified refund period. Non-refundable items include customization or integration services performed at your request.


2. Revenue Share and Payroll:

For Freelancers and Gig Workers:


a. Revenue Share:

For freelance projects and gigs, Tozeef charges a revenue share on successful project completion. The specific percentage depends on the type of project and agreement with the freelancer.


b. Payroll Terms:

Freelancers have the option to receive payments after providing proof of work. Once the work is approved by the client, payments are processed according to the agreed-upon schedule. Please note that payment processing times may vary based on payment method and location.


For Employers and Outsourcing of Human Resources:


a. Revenue Share:

For employers outsourcing human resources or hiring through our platform, Tozeef charges a revenue share based on the total value of the contract. The exact percentage is determined by the terms of the contract.


b. Payroll Terms:

Employers have the flexibility to manage payments to outsourced employees. You can choose to process payments based on hours worked, milestones achieved, or another agreed-upon method. Please adhere to the payment terms outlined in your agreement.


3. Payment Methods:

Refunds, revenue shares, and payroll payments will be made using the agreed-upon payment methods. We aim to process payments promptly, usually within 5-7 business days, unless otherwise specified.


4. Contact Us:

If you have any questions or concerns about our Refund, Revenue Share, and Payroll Policy, please contact our support team at [email address]. We are here to assist you.


Please note that this combined policy is designed to provide clarity and fairness across various transaction types within our platform. We value your satisfaction and strive to create a seamless experience for both freelancers and employers using Tozeef.