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Incident Manager
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Incident Manager
at Afro group Full Time
Job Description
• Single point of contact for all Incident Management escalations towards customer, MSIP and NOC.
• Manage contractors, Field maintenance, Back Office Engineers during incidents to restore service within agreed SLA.
• Chair Technical & Management Bridges to drive all diagnostic and resolution activities.
• Manage Incident progress and resolution communication throughout lifecycle of Incident to all internal and external stakeholders.
• Ensure Incident management activities are dealt with in a controlled and balanced manner with emphasis on restoring impacted customer services as quickly as possible.
• Ensure major incident reporting is completed and submitted to management within twenty fours of any major incident occurring on the network.
Mob package to be included in PO.
Salary
Competitive
Monthly Based
Due Time
KPIs
medical insurance
transportation
Job Overview
Job Posted
1 week ago
Job Type
Full Time
Job Role
Manager
Education
Bachelor's or equivalent level.
Experience
1-3
Country
Egypt
State
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City
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