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• Single point of contact for all Incident Management escalations towards customer, MSIP and NOC.

• Manage contractors, Field maintenance, Back Office Engineers during incidents to restore service within agreed SLA.

• Chair Technical & Management Bridges to drive all diagnostic and resolution activities.

• Manage Incident progress and resolution communication throughout lifecycle of Incident to all internal and external stakeholders.

• Ensure Incident management activities are dealt with in a controlled and balanced manner with emphasis on restoring impacted customer services as quickly as possible.

• Ensure major incident reporting is completed and submitted to management within twenty fours of any major incident occurring on the network.

Mob package to be included in PO.