![banner image](/_next/image?url=%2Fassets%2Fimages%2Fjob-details.jpg&w=3840&q=75)
Find you Dream Job with Tozeef
L0 Support Engineer
![](/_next/image?url=https%3A%2F%2Fdashboard.tozeef.com%2Fpublic%2Fuploads%2Fimages%2Fcompany%2Flogo1699190415..jpg&w=256&q=75)
L0 Support Engineer
at Afro group Full Time
Job Description
• B.Sc. Electrical Engineering: Computer Engineering or Electronics and Communication engineering or Computer & Information Technology.
• Very good Knowledge of Programming & Troubleshooting.
• Very good Knowledge of Automation.
• Knowledge of Mobile Network & IP network.
• CCNA certificate is a plus.
• Excellent user of computer applications.
• Excellent command of English.
• Have good communication skills.
• Ability to think quickly and calmly when working under pressure.
• Job position is available for both genders.
*Job Description: *
• Monitoring of applications implemented on the IT infrastructure.
• Supporting administration of the applications, i.e. configuration of user access, re-starting services
• System Health check
• System Backups
• Visual inspection on HW in DC sites
• Arrange the physical access and responsible about keys of equipment.
• Responsible about faulty HW replacements based on L1/L2 request as L1/L2 will not be involved in HW replacement.
• Monitoring System HW performance and creating incidents.
• Interaction with 3PP provider.
• Starting up / restarting HW components.
• Registration of end users’ cases reported via e-mail or phone.
• Incident resolution verification.
• Problem Management for high priority issues.
• Change management process verification.
• Capacity & license monitoring.
• Capacity extension execution.
• Licenses/Certificates procurement and upload for HW and SW components.
• Ensure VM, Application & DB back up is completed and tested.
• Retention and clean-up of data as per agreement with CU.
• Rotating shift work schedule.
* Needed in Quotation*
Quotation to include mobile package
Salary
Competitive
Project Basis Based
Due Time
KPIs
medical insurance
Job Overview
Job Posted
1 week ago
Job Type
Full Time
Job Role
Engineer
Education
Communication Engineering graduate with good knowledge in telecom network architecture, call flows, and IP networking
Experience
3 years
Country
Egypt
State
-----
City
-----